Does Big Basket Refund Money?

Do you find the weekly grocery run tiring and time-consuming? If so, you can save both your time and money by shopping for all the daily essentials in online grocery stores like Big Basket. Big Basket is India’s biggest online grocery store that sells everything ranging from groceries to meat products and home essentials.

While shopping on BigBasket, you can avail of various perks like easy returns, genuine prices, and on-time delivery. You can even return the products at the time of delivery if you’re not satisfied with their quality.

The delivery person will take back the product that doesn’t meet your expectations, and your amount will be refunded to your wallet or bank account. Their customer care team is also very responsive and tries to resolve your query as soon as possible.

Tata Group has become the Big Basket owner, and they work hard to ensure that all the products sold on the website are high-quality and meet the customers’ expectations. 

Can You Get a Refund for The Items You Purchased from Big Basket?

If you have purchased any product from BigBasket and are not happy with its quality, you may have to follow a few steps to return it and get a full refund. Let’s take a look at the refund policy of BigBasket in detail.

BigBasket Refund Policy

BigBasket Refund Policy

Grocery shopping online from BigBasket is very convenient and easy. You just need to add the items you want to buy to your cart, pay for them, select the delivery date, and the products will be delivered right to your doorstep. But what if you don’t like a few products or the curd or fruits that you have purchased are stale?

BigBasket stands out for its hassle-free return and refund policy. It has a “no questions asked refund and return at delivery policy,” which entitles all the customers to return the products that don’t meet their expectations at the time of delivery.

The delivery person will take the returned product, and a credit note will be issued for the value of the returned product. The amount will be credited to your BigBasket Wallet or your bank account. If you have requested the BigBasket team to refund the amount in the wallet, you can use it to pay for your future shopping bills.

The amount credited to your wallet has no expiry date, so you can use it whenever you like. 

Can BigBasket Deny Refund?

Can BigBasket Deny Refund?

BigBasket follows a “no questions asked refund and return at delivery policy.” But in some cases, they might refuse a refund. Some of the reasons why the refund can be denied include products damaged by the customers, items that are heavily discounted or closeout items, and items that have been used or worn.

For example, if you buy beauty products like foundation and compact and return them after using them, your return will be canceled, and you won’t get any refund.

Similarly, if you buy drinks and beverages and try to return them after opening them, you won’t get any refund. The quality assurance team checks each and every product before dispatching them to the customer.

So, there are very few chances of quality issues. When you raise a return request, the delivery person carefully checks the product you’re trying to return and accepts your return request only if it is genuine.

The return can’t be made once the product has been delivered to you. So you’re recommended to check all the delivered products carefully at the time of delivery. 

What Can Be Done if You Haven’t Received Your Refund?

What Can Be Done if You Haven’t Received Your Refund?

Mostly, a credit note is issued in your wallet within a week of making the return. If it has been more than a week and you still haven’t received any credit note in your BigBasket wallet, it is advisable to contact the customer care team.

The customer care agent may ask you for a few details like your phone number and order number, the date of return, the reason for return, and the mode of payment to resolve your query. BigBasket has a friendly and responsive customer care team that is always willing to help you have a hassle-free shopping experience on the website.

You can tell the customer care agent about the issue you’re facing, and they may highlight the issue to the concerned authorities or give you an instant resolution on the phone. They may even tell you the reason why the refund has not been made yet. In a few cases, you may not be eligible for a return and refund. 


Make your grocery shopping experience seamless by shopping from reputable online grocery stores like BigBasket. BigBasket is known for its top-notch quality products, on-time delivery, and easy return policy.

From beauty products to medicines and grocery items to baby care and household supplies, everything is available at BigBasket. And if you’re not satisfied with the quality of any product that has been delivered, you can always return it and get a full refund.

You can check out the details about BigBasket’s refund policy above. This will help you stay informed about your basic shopping rights and save you from the hassle of getting stuck with unwanted goods. But remember, refund post delivery and acceptance of returns are subject to BigBasket’s customer service team inspection.

You will also have to return the product at the time of delivery, or else your refund won’t be processed. 

Frequently Asked Questions

What Can You Do if An Item Is Expired, Broken, or Damaged?

If you have received a broken, damaged, or expired item, you can return it to the delivery person at the time of delivery and get a full refund for that product in your wallet or your bank account. You can also contact the customer care team if the delivery person refuses to take the product back. 

Do You Have to Pay Any Charges for Returning a Product?

No, you don’t need to pay any charges for returning a product that is damaged, leaking, expired, or broken. The delivery person will inspect the problem and take the product back with them. Within a week, you’ll receive a refund for that product in your wallet or bank account.